webnook
Terms & Conditions
Please read these terms carefully before commissioning a website build from Webnook. By proceeding with an order you agree to the terms set out below.
1. About these terms
These terms and conditions govern the relationship between Webnook ("we", "us", "our") and any individual or business ("you", "the client") that commissions a website build or ongoing care plan from us. These terms apply from the moment you confirm your order in writing (including by email).
We reserve the right to update these terms from time to time. The version in force at the time of your order applies to that order.
2. Services
We provide hand-coded website design and build services, delivered according to the package agreed at the time of order (Starter, Business, or Growth). Each package includes:
- Design and build of the agreed number of pages
- Two rounds of revisions
- Custom domain setup assistance
- Limited Hosting (see section 5)
- SSL/HTTPS certificate
Any work outside the agreed scope — including additional pages, structural redesigns, or new integrations — will be quoted separately and requires written agreement before we begin.
3. Payment terms
A 50% deposit is due before work begins. The remaining balance is due upon completion, before the site goes live or files are handed over. We accept bank transfer and major debit/credit cards.
If the final balance is not received within 14 days of the completion invoice, we reserve the right to withhold handover of files and domain access until payment is made.
All prices are in GBP and exclusive of VAT (Webnook is not currently VAT registered). Domain registration costs are separate and are the client's responsibility unless otherwise agreed in writing.
4. Revisions and project timeline
All packages include two rounds of revisions. A revision round means a consolidated set of feedback submitted in one go; we will not treat multiple separate feedback emails as a single round. Additional revision rounds beyond the two included are charged at our standard hourly rate.
We aim to deliver most projects within 3–7 working days of receiving the brief and all necessary content (text, images, logos). Delays caused by late or incomplete content supplied by the client are not our responsibility.
5. Limited Hosting and fair use
All websites we build are hosted on a third-party static hosting platform included at no monthly cost to you. By commissioning a Webnook build you acknowledge and accept the following limitations of this hosting arrangement:
- Storage: Hosted sites must remain under 1 GB in total size. Sites that exceed this limit may be taken offline by the hosting provider.
- Bandwidth: There is a soft bandwidth limit of 100 GB per month. Sites that consistently exceed this may be throttled or suspended by the hosting provider.
- Intended use: The hosting is intended for small business websites. It must not be used to run an online store directly, to send mass communications, or for any unlawful or high-volume commercial purpose.
If your site grows to a point where it exceeds these limits — due to high traffic, large media files, or other factors — you will need to migrate to a paid hosting platform. We will assist with this migration at our standard rates. We are not liable for any downtime or suspension caused by the hosting provider enforcing its own usage policies.
If you choose to self-host or move to an alternative platform at any point, we will provide your site files in full. Ongoing hosting management is not included unless you are on our Care Plan.
6. Website handover and client responsibility
Upon receipt of full payment, ownership of the website code passes to you. You are free to host, modify, or transfer your site as you see fit.
Once the website has been handed over, Webnook accepts no responsibility for:
- Any changes you or a third party make to the code, content, or configuration of the site after handover
- Errors, broken functionality, or security vulnerabilities introduced by post-handover modifications
- The accuracy, legality, or appropriateness of any content you add or change after handover
- Domain renewals — it is your responsibility to keep your domain registered and paid for (unless you are subscribed to our Care Plan, which includes domain renewal management)
- Changes to third-party services embedded in your site (e.g. Formspree, Stripe, Calendly, Google Maps), including those services discontinuing, changing pricing, or altering their terms
If you would like ongoing support after handover, our optional Care Plan provides two content changes per month, priority response, and domain renewal management for £19/month (cancel any time).
7. Your content and legal compliance
You are solely responsible for all text, images, logos, and other materials you supply to us, and for all content published on your website after handover. You warrant that:
- You have the right to use all content you supply (including images, fonts, and brand assets)
- Your website content complies with all applicable UK laws, including consumer protection, advertising standards, and data protection legislation
- Any personal data collected through your website (e.g. via a contact form) is handled in accordance with UK GDPR and the Data Protection Act 2018
We do not provide legal advice and we do not review your content for legal compliance. If you are unsure whether your content or business practices require a privacy policy, cookie notice, or other legal documentation, we recommend consulting a qualified solicitor.
8. Intellectual property
Upon receipt of full payment, you own the code and content of your website outright. We retain no rights to restrict your use of it.
We retain the right to display your completed website in our portfolio and to reference it in our marketing materials, unless you ask us in writing not to.
We retain ownership of any internal tooling, templates, or processes we use to build your site that are not part of the final deliverable.
9. Care plan
The optional Care Plan is a rolling monthly subscription at £19/month. It includes up to two content changes per month, priority response time, and domain renewal management. It does not include structural redesigns or new pages, which are quoted separately.
You may cancel the Care Plan at any time by emailing us. Cancellation takes effect at the end of the current billing month and you will not be charged again after that. No refunds are issued for partial months.
10. Limitation of liability
To the fullest extent permitted by law, Webnook's total liability to you for any claim arising out of or in connection with these terms or our services shall not exceed the total fees paid by you for the project in question.
We shall not be liable for any indirect, consequential, or economic losses, including but not limited to loss of revenue, loss of business, or reputational damage.
We are not liable for any disruption, downtime, or data loss caused by GitHub, your domain registrar, or any third-party service integrated into your website.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
11. Cancellation
If you wish to cancel a project after work has commenced, the deposit is non-refundable. If you cancel after more than 50% of the agreed work has been completed (at our reasonable assessment), the full project fee may be due.
If we are unable to complete your project for any reason within our control, we will refund any payments made beyond what is proportionate to the work completed.
12. Governing law
These terms are governed by the laws of England and Wales. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.